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Processing & Order Tracking

Processing Time

• The item’s processing time is the time from receiving your order to physically dispatching it. 
• The product processing time depends on the time frame of the quality check, the packaging, and also on the store contingent of the individual product. After receiving your order, we conduct rigorous QC checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. It normally takes 3-7 business days for us to process your order. Larger orders will naturally take longer.
• Please kindly understand that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
• If you‘d like to cancel a back-ordered item in your order, simply send us your request by submitting a ticket. We'll reply to you within 24 hours


Order Tracking

hillyhut.com will provide order tracking numbers whenever the order status is changed to "Shipped" status. The shipping company's tracking number will be posted on every customer's account page. You will be notified by your registered email with this tracking number. Along with the tracking number, customers will enter the shipping company's official website to check the shipping status of their package.

The following are some links to express companies: 
EMS: www.ems.com.cn

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