Shipping

Do you ship to my country?

The United States, excluding remote areas such as Alaska and Hawaii, and overseas addresses such as Puerto Rico and Guam; APO/FPO military address.

How much does the shipping cost?

  • Log in to your account, add the items to your cart, and then view the shipping fee which will be automatically calculated and displayed;
  • The number of items you order, as well as the total weight and volume (size) of the package;
  • The destination country that the package ships to;
Generally speaking, the total shipping cost will depend on the following factors:
How long will it take to receive my order?
(this does not include any customs delays, weekends, holiday periods, and any unforeseen circumstances) 
Please note the total time = processing time + shipping time
How can I track my order?
After that, you will be able to track your order under “My Orders” when you log in to your account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information.

What is Insurance?

Insurance covers accidental damage and/or missing item(s) during the shipment process. Due to the nature of international shipping, damage and/or missing items during transit cannot always be entirely avoided or predicted. Should such a situation occur, and provided you have paid for insurance during the order checkout, we may contact the shipping company directly on your behalf to claim financial compensation.
 

Return & Exchanges

30-Day Returns Warranty

Customers can contact us within 30 days of receiving our product. If you have received a defective or damaged item, the wrong size, or the wrong product, please contact us immediately at our Customer Service.

How to Reach Us

For defective, incorrect, or not described items, please send us a clear picture or video of the problem.
Go to our Support Center and describe the issue in detail, along with your order number and SKU product number.

Refunds

Once refunds have been processed, we recommend contacting your payment provider for updates.
The exact time can vary and is subject to the individual payment provider.
Refunds will be processed within approximately 7 - 10 business days after we receive your return.

All original shipping charges are non-refundable.