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Shopping FAQ


How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own hillyhut.com profile by clicking here to register.

I cannot log in to my account.

Check your login details carefully. Make sure the email address is the same one you used for registration, and that the password you entered is correct.
Please make sure that your web browser accepts cookies. It might be a problem caused by
hillyhut.com system maintenance;
Please wait 15 mins and try again. If you're still not able to access the account, please contact us and outline the problem.

Did I forget my password?

If you forgot your password, just click the "Forgot your password?" link on the “sign in” Page and we will send you an automated email with information on how to reset your password.

How can I change my password?

Log in to your account. Locate the “Account Setting” and choose the “Change Password ” option on the right and click it to reset your password.

Change Account?

After logging in, you can see My Account on the top of hillyhut.com. You can go to change my profile to change your email address. Password and shipping information can be changed in the list of Change Password and Contact Information.

Wish List?

For every product you like on hillyhut.com, please use the "Add to wish list" function to save it into your own account for your later checking.
To access your account, please log in first and then choose the wish list button to see what products have already been added to your wish list.

What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card.
The shipping address is the one you want us to ship the order to.



How can I get and use coupons?

First, register for an account on our website. Sign up for our weekly deals newsletter at the bottom of the website. Some special activities will also feature coupon giveaways.
Second, make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "Apply". You can only use one coupon code per order.



How do I place my order?

When viewing an item, simply select the size, color and quantity needed and then click ‘Add to Cart. Once you have your desired items in your shopping cart, simply click the ‘PROCEED TO CHECKOUT button. You will then be prompted to either sign in to your account or to create a new account.
Next, enter any discount coupon codes that you may want to use to discount the price.
Finally, you will be directed to complete the shipping address, shipping method, and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!


Can I order by phone?

Yes, you can visit our mobile website on your smartphone by simply entering hillyhut.com on the search bar of your browse.

How long can items be stored in my shopping cart?

The shopping cart your account is linked to will retain its contents for up to 30 days. This applies to all customers.
However, stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.


How do I know what size to choose?

You can check the handy Sizes Guides on the product page and view our Size Charts for your easy reference.

Do you restock items that are sold out?

Unfortunately, we do not restock most of our items. However, you can vote for the out-of-stock item to be restocked.
To review all of your tracked items, simply log in and go to your account. Check the Notify In Stock section to see which of the items have been restocked and brought back to our online store for purchase.


Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled.
You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included.
You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

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